OUR TERMS AND CONDITIONS

Last updated 15/08/20

Welcome to the official online store of the Italian Cookware & Kitchenware Brand – Rossetti Intelligenza Casalinghi, a registered trademark of Rossetti Worldwide FZCO and represented by the website “www.rossetticasalinghi.com” wholly owned and operated by Rossetti Worldwide FZCO. Rossetti World FZCO is represented by its nominated UAE trading service provider Diamond Gate General Trading LLC.

“We” or “Our” or ‘Us” refers to Rossetti Worldwide FZCO

“You” or “Your” refers to the User/Customer

“Rossetti” refers to Rossetti Intelligenza Casalinghi

“Website” refers to www.rossetticasalinghi.com

Your use and purchase from this website are in accordance with the Terms & Conditions set out henceforth constitute your agreement and consent to follow these Terms & Conditions and be bound by them, and agree that you will not:

  • Use the site for any fraudulent or unlawful purpose
  • Transmit any virus or code that is harmful to the operations of this website.
  • Remove any copyright, trade mark, or other propriety rights from this website.
  • Reproduce the presentation of the website

By visiting this website, you represent, warrant and agree that you are at least 18 years old.

The permission to use or make purchase from this website is personal to you and non-transferable, and not use the site for any commercial activity, agree that you will not duplicate, download, publish, modify or otherwise distribute the material on this website.

Upon registering a Rossetti account with us, you are responsible for maintaining the confidentiality of your account, password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password, and shall not be responsible or liable, directly or indirectly for any loss or damage of any kind incurred as a result of any potential breach into your registered account.

If you do not agree to any of our Terms and Conditions, in whole or in part, please do not access and use our website.

We reserve the right to:

Perform any updates or withdraw, temporarily or permanently, this website with or without notice to you.

Make changes to our T&Cs at any time. We will notify such changes by updating the latest version on this website which will be identified by the date last updated notification above this page.

Protect our Intellectual Property which includes, logos, trademarks, texts, pictures, videos, and all other content available on this website. Such information is strictly provided for personal use and excludes commercial uses by form of copy, transforming, reproducing, distributing, and commercially exploiting any part of this website, unless written communication is made and authorised to so do.

Claim damages against you for breach of our intellectual property rights and demand withdrawal of any such material immediately.

Block any user who uses this Website to unlawfully transmit copyrighted material without a license. If you submit information to this Website, you warrant that the information does not infringe the copyrights or other rights of third parties.

To provide transparency and ease of navigation we may provide useful links and information to other websites. You acknowledge and agree that we are not responsible for and do not endorse, nor do our T&Cs warrant such external websites or resources. Your use of the third-party websites is at your own risk.

Your privacy is extremely important to us and we hold and process data according to the GDPR (Global Data Protection Regulation) standards. We will never ask you for information unless it relates to your purchasing and shopping experience on this website. We only keep information protected on our in-house servers and use this information in the following ways:

  • To process your orders
  • To analyse patterns to improve services to you
  • To continuously administer and update our serving pages
  • To inform you on new product offerings

By subscribing to any of our services you agree not to object us contacting you for any of the above purposes and not a breach of your rights. Subscribers unsure on the handling of data can contact us directly on servicedesk@rossettigroup.com. You can unsubscribe from our mailing lists at any time and can do so by simply clicking on the unsubscribe link at the bottom of all our marketing emails which will opt you out from all further email communications.

We will take great time and effort to ensure you trust your ordering journey and payment process with us. We will always provide a level of comfort and confidence while doing so with a secure website. We use SSL technology which encrypts any personal data or any payment information you supply on the website. This can be guaranteed by the padlock icon appearing at the left-hand side of the URL address at each page of your browser.

We do not hold any of your card details internally and only used by our nominated gateway providers to interface directly with your bank at the time of check-out to authorize any transaction.

For your added security, we do not ask for your card details upon registering an account with us, neither do we provide an option to save your card details for any future purchases.

Cookies are small text files used on each page feature on our website that save non-personal aggregated data based on your browsing preferences. They are stored on your browser and help interact with our website the next time you visit. They help to make the website run smoothly and allow us to provide you with our best online service and experience. Cookies are used for different functions. Here is what we use and how they benefit you:

  • Essential or Session cookies are required for you to use our basic features on the website such as our shopping bag and check-out to process your order sale. These types of cookies are terminated when the browser is closed.
  • Functionality cookies are used to improve the performance while browsing the website for the next time you visit such as language or currency preferences, remembering your cart, viewed products, account login details and other features.
  • Third-party cookies are used to allow us to give you a tailored experience based on your browsing habits on the website. This can include product recommendations and improved site searches. They also help us by receive anonymous information while using our website to help provide an intuitive advertising service on other websites. While we also provide social networking links on our website, they use cookies to function and allow you to share information with your contacts. We have no direct control on how and what data they collect to use their function and refer you to their privacy policy.

We give you the option to accept or opt-out these from the cookies when visiting our website for the first time. Some browsers may accept cookies automatically but give you the control on accessing your browser settings and disabling their use.

All prices displayed are in AED Dirham currency inclusive of Value Added Tax (VAT) and Duty-Paid. Any delivery charges or additional added value charges are shown separately and are displayed at the order summary at time of check-out.

We reserve the right to increase or decrease the prices of products on the website without notification before or after placing your order, being understood that the price displayed and paid at time of the transaction is the final price and is not subject to revision to any future price changes implemented.

We will always uniform our pricing in each territory where Rossetti is available through our website or in your retail market. If you notice any discrepancies in such pricing in your territory, we encourage you to promptly contact us at servicedesk@rossettigroup.com. Should you not inform us before or after in 7 days of purchase we will not indemnify you and you hold us harmless against all losses, damages, costs, and expenses incurred as a result and take responsibility for purchase already made.

Prices may vary in different territories around the world.

Our payment page is integrated with the secure PCI DSS (Payment Card Industry Data Security Standard) compliant payment gateway provided by Telr – Innovate Technologies FZCO to process your payment information in a secured standard encrypted form.

We are not involved in the communication between the payment gateway provider, debit/credit card host and your bank at time of payment. The entire payment transaction processing, verification, validation, and authorisation would be bound by the terms and conditions of the payment service provider, credit or debit card issuer and your bank policies. You may wish to view our payment service provider terms and conditions here.

We will not be liable in any manner whatsoever, for any wrongful, unauthorised, erroneous or incorrect payment entered by you or the payment service provider or its authorised partners.

If you are unsure or have a complaint against the payment mechanism or functioning or malfunctioning of the payment modalities you are directed to your debit or credit card issuer or such approved payment service provider.

We accept payment by using Visa and Mastercard debit or credit cards on the website and is only debited when stock is confirmed ready for dispatch. If you wish to order over the phone or through our dedicated WhatsApp service a secure payment link will be generated and sent in your email to complete the transaction. Please note all settlement currencies are made in AED. Should you wish to pay in your local currency our payment gateway will make settlement in AED at the prevailing exchange rate. Payment by bank transfer can only be made for orders over the phone or WhatsApp ordering service and goods will only be made ready for dispatch once funds are cleared.

Part of the OFAC policies, financial institutions and thier regulators administer and enforce economic and trade sanctions in support of U.S national security and foreign policy objectives. We comply by such directives and do not trade with the OFAC list of sanctioned countries, however this is ultimately governed by the financial institutions and thier regulators.

Our obligation to deliver your products on order shall only arise after receipt of payment is confirmed in our account. In the event short funds are received, we will have no obligation to deliver your ordered products and your order will be automatically cancelled.

Our aim is to deliver your order within the specified times after receipt of payment is confirmed subject to stock availability and customs/security clearances.

Whilst we make every effort to have your orders delivered by our nominated delivery partners within the time range as stated on our website, we will not be made liable for any loss caused as a result of a late delivery by the carrier actions beyond our control. We always encourage a call from you if you feel your order has taken longer than usual beyond a reasonable time of at least 7 working days.

All deliveries are made to one location at the address provided at time of order confirmation. We shall not be held liable for incorrectly entered delivery information for orders that as a result may have been damaged or missing in transit. We give you the opportunity to make 3 attempts for delivering your order with us. Any products returned to us as undeliverable due to an incorrect address, a customer failing to contact the courier or does not pick up the goods at a courier outlet branch requested, will have their order refunded by the price of the products on order less delivery charges incurred including any additional charges imposed by the courier for returning the goods. If a re-dispatch request is made for the retuned items an additional charge may be applied.

All Click2Collect orders are available for customer pick-up with proof of identification and order tracking number required at the designated courier outlet branch specified at time of order confirmation. For security, all orders made available for pick-up will be held at this location for 7 days, after which if an order is not picked up, an additional charge will be applicable for the extra handling by the courier to initiate a “no show” return.

If our courier delivers any of your items that are damaged, incorrect or less than quantity as stated on your order, please contact us within 7 days of delivery at servicedesk@rossettigroup.com to ensure we are able to take prompt action. Please check your items carefully and do not sign for any packages that are damaged or may have been opened. Once the goods have been signed for, we cannot accept any liability for goods which are damaged or sent in error unless you notify us.

If you notify, our obligation will be at your option:

  • To arrange delivery of any missing items on order
  • To replace any damaged or manufactured defective goods within reasonable time when if possible
  • To provide a refund to you of the problem item amount

We shall not be liable for any consequential loss, damage or expense from any problem arising from your delivery and will not be compensated by payment in any form other than the refund amount paid by you as full and final settlement.

We aim to dispatch orders globally within 48hours. Estimated delivery times are only to be used as a guide and is the estimated duration of time from the date of dispatch onwards.

Any delivery limiting factors that may cause a delay in the overall service will always be communicated and made aware on the website at any time when required.

You must understand and obey with all local applicable regulations of your country of delivery, including obtaining all necessary customs, import or other permits to purchase goods from our Website. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import regulation of the goods you purchase.

The warranty is reserved and applied to end consumers who have directly purchased products on this website.

Products that are covered by warranty would apply by the rules of the warranty provided with the individual product.

All Rossetti products that are covered by warranty are limited to manufacturer defect. In the event you wish to make a claim within the warranty validity period you may contact us on servicedesk@rossettigroup.com.

We shall promptly respond and request for additional information after which inform you on your warranty eligibility and whether the product is indeed defective. If the claim is successful, our obligation will be at your option:

  • To exchange the defective product with the same product purchased.
  • To refund the final purchased (discounted purchase if any promotion was used or on sale) price of the item including any delivery charges incurred for standard delivery service to you only after collection of the defective product is made.

We are not responsible for any damages of any nature resulting by improper use that is not in accordance with the care and safety instructions provided, not limited to any unforeseeable circumstances or force majeure.

Promotional codes will only apply as a percentage discount to only full priced items at order checkout and will not be applied for any items already on sale.

Promotional codes can only be used once unless otherwise stated.

Promotions displayed are not in conjunction with any other promotions available outside this website.

Once a physical stock check is passed and payment authorization for the complete order value is successfully received, a legally binding contract is created and communicated to you by email with your order details.

You are requested to save your order confirmation and Tax invoice in the email received and retain a copy of your transaction records as proof of purchase.

The contract will only come into effect with ownership passed to you on the day of dispatch of goods.

This contract only applies to purchases made on this website.

There are no penalties for cancelling your contract and can be done so easily through our dedicated returns feature on your registered account or by contacting us on servicedesk@rossettigroup.com together with your order confirmation number as proof of purchase.

As we process your orders in a timely manner you are not able to make any cancellations before receiving your goods.

You may cancel your contract and return any of the items ordered with us at any time within 14 days only after you have received the goods.

The returnable items must be in a saleable condition, unused without any damage to the product and original packaging.

Once in receipt of the goods return, we will credit your refund amount through the original mode of payment of the purchase price less any handling charges incurred within 14 working days.

Where the product is damaged while in possession or during the return, we reserve the right to deduct the amount it costs to rectify the damage from the returnable amount.

We do not accept returns, exchanges, or warranty claims on any Rossetti products other than those purchased from this website.

We reserve the right to cancel our contract with you, informing you in such cases if:

  • We have insufficient stock occurrences resulting from payment lags from the time you added your item to confirming payment.
  • We do not deliver to your area or city limit. You may see the list of city limits in UAE here.
  • Any item in your order was listed incorrectly due to an typing error or price update.
  • Force Majeure

If we cancel your contract with us, we will notify you by email immediately and apply to credit your bank account with any funds debited from your credit/debit card as soon as possible. We will not be obliged to offer any form of compensation in any way and we will not indemnify you in any way and you will hold us harmless from any consequential loss whatsoever.

We have no liability to you to deliver goods, any damages, defective goods, maintaining any of our timely service levels offered on this website or to perform any other obligations that are caused by a Force Majeure event, an external event caused beyond our reasonable control, not limited to any unavoidable event such as strikes, industrial action, system failure, accident, natural occurrences by act of God, acts of government, pandemics etc. Our obligations shall be suspended for as long as this event continues. Such information will always be available and communicated on our notification bar at the top of each page or by email for our subscribers.

Our conditions including our website processes and use, cookie & privacy, delivery/return policies, constitute the whole Agreement to the supply of goods to you by us.

No representation from any salesperson acting on our behalf should be understood as a variation to our terms and conditions and shall have no liability towards any fraudulent misrepresentation.

While we will always offer additional support and service in our capacity to do so, we shall not be made liable in case of any dispute arising, including, without limitation, between you or your bank regarding payment error, cancellation, or blocked bank accounts.

You agree to indemnify and hold Rossetti Worldwide FZCO harmless, its related entities, its nominated trading service providers, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorney’s fees, arising out of your use of this Website, including but not limited to your violation of this Agreement, purchase of goods and/or services from this Website, use of the products or services purchased from this Website and payments made using the payment service providers.

United Arab Emirates is our country of domicile. In the event that you may hold us liable for loss or damage as a result of failure of any provision in this agreement, any disputes shall be governed by the laws in force in Dubai at sole jurisdiction of the DIFC Courts.

We always want to hear from you, hopefully good things but also any critique or recommendations you would like us to address in providing our products and services to you even better. We take all your concerns very seriously and aim to deal with any problem in a timely, fair, and effective manner. Get in touch with us at any time by contacting Customer Care in the following ways:

Email us on – servicedesk@rossettigroup.com

Call us on +971 488 126 93 – (Saturday to Thursday, from 9.00pm to 6pm)

Live Chat with us (Saturday to Thursday, from 9.00pm to 6pm)

Meet by Appointment with us at the Rossetti Experience Centre, Jebel Ali Free Zone, Dubai, UAE.