You may return any of your ordered items within 14 days from the date of delivery. Your returnable items should be in a saleable condition, unused without any damage to both the product and its original packaging.

Once in receipt of the goods return, we will credit your refund amount through the original mode of payment of the purchase price less any handling charges incurred within 14 working days.

Please note, we are currently unable to offer our returns service for items paid by cash on delivery.

You can manage your order refund requests through your Rossetti account at any time. If you don’t already have an account with us, please create one here.

On a rare occasion, If you have received any items that are damaged, incorrect or less than quantity as stated on your order, please contact the Customer Care team within 7 days from date of delivery to ensure we are able to take prompt action.

You may also wish to see our return and refund terms and conditions.