{"id":5098,"date":"2020-08-15T13:28:08","date_gmt":"2020-08-15T13:28:08","guid":{"rendered":"https:\/\/www.rossetticasalinghi.com\/ke?page_id=5098"},"modified":"2020-08-15T13:29:15","modified_gmt":"2020-08-15T13:29:15","slug":"covid-19-our-message-to-you","status":"publish","type":"page","link":"https:\/\/www.rossetticasalinghi.com\/ke\/covid-19-our-message-to-you\/","title":{"rendered":"Covid-19 Our message to you"},"content":{"rendered":"<p>[vc_row mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; css=&#8221;.vc_custom_1595850291106{margin-top: 0px !important;border-top-width: 0px !important;border-right-width: 1px !important;background-color: #f8f8f8 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;}&#8221;][vc_column_text css_animation=&#8221;none&#8221; text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1595850338869{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row equal_height=\"yes\" content_placement=\"top\" mobile_bg_img_hidden=\"no\" tablet_bg_img_hidden=\"no\" woodmart_parallax=\"0\" woodmart_gradient_switch=\"no\" row_reverse_mobile=\"0\" row_reverse_tablet=\"0\" woodmart_disable_overflow=\"0\"][vc_column][vc_custom_heading text=\"Customer Services\" font_container=\"tag:h3|font_size:20|text_align:left\" google_fonts=\"font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\" css=\".vc_custom_1595856682188{margin-top: -22px !important;}\"][vc_column_text text_larger=\"no\"]\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/covid-19-our-message-to-you\/\">Covid-19 Our Message to you<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/service-update\/\">Service update<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/delivery-information\/\">Delivery<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/exchanges\">Exchanges<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/warranty\/\">Warranty<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/terms-and-conditions\">Terms &amp; Conditions<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/cookie-policy\/\">Cookie Policy<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/rossetti-privacy-policy\/\">Privacy Notice<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/customer-care\/\">Need Help?<\/a><\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row]<style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1595856682188{margin-top: -22px !important;}<\/style>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_custom_heading text=&#8221;COVID-19 \/ OUR MESSAGE TO YOU&#8221; font_container=&#8221;tag:h2|font_size:36px|text_align:left|color:%23000000&#8243; google_fonts=&#8221;font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_separator css=&#8221;.vc_custom_1595845957246{margin-bottom: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][vc_custom_heading text=&#8221;Keep Cooking&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_column_text text_larger=&#8221;no&#8221;]We are living in a weird world right now. Don\u2019t lose yourself, stay true and create. Times like these bring you, your family, and friends closer than ever before cherishing the simpler moments and pleasures of life.<\/p>\n<p>We\u2019ve been producing cookware and kitchenware products to help be by your side at the heart of your home \u2013 never has this been truer than today. As a housewares brand, we\u2019re proud to have supported a home living and cooking lifestyle since our foundation nearly 65 years ago.<\/p>\n<p>Our mission then, now and for the future will always be to keep the wellness and happiness of you at home.<\/p>\n<p>There is no better time that it is now to keep you at home when you can be. We shall continue to be by your side, working closely with our fulfillment partners, who likewise have been working hard to ensure the safety of their teams to help a safer delivery at home.<\/p>\n<p>We take this opportunity to wish you, your families, and friends the best of health and wellness at this time. Thank you for the support and continued confidence in us for being your brand of choice in the kitchen.[\/vc_column_text][vc_empty_space height=&#8221;200px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; css=&#8221;.vc_custom_1595855976958{border-right-width: 1px !important;padding-top: 10px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-right-color: #efefef !important;border-right-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;Customer Services&#8221; font_container=&#8221;tag:h1|font_size:20px|text_align:left|color:%23000000&#8243; google_fonts=&#8221;font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_custom_heading text=&#8221;DELIVERY INFORMATION&#8221; font_container=&#8221;tag:h2|font_size:36px|text_align:left|color:%23000000&#8243; google_fonts=&#8221;font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_separator css=&#8221;.vc_custom_1595845957246{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; css=&#8221;.vc_custom_1595850291106{margin-top: 0px !important;border-top-width: 0px !important;border-right-width: 1px !important;background-color: #f8f8f8 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;}&#8221;][vc_column_text css_animation=&#8221;none&#8221; text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1595850338869{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row equal_height=\"yes\" content_placement=\"top\" mobile_bg_img_hidden=\"no\" tablet_bg_img_hidden=\"no\" woodmart_parallax=\"0\" woodmart_gradient_switch=\"no\" row_reverse_mobile=\"0\" row_reverse_tablet=\"0\" woodmart_disable_overflow=\"0\"][vc_column][vc_custom_heading text=\"Customer Services\" font_container=\"tag:h3|font_size:20|text_align:left\" google_fonts=\"font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\" css=\".vc_custom_1595856682188{margin-top: -22px !important;}\"][vc_column_text text_larger=\"no\"]\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/covid-19-our-message-to-you\/\">Covid-19 Our Message to you<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/service-update\/\">Service update<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/delivery-information\/\">Delivery<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/exchanges\">Exchanges<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/warranty\/\">Warranty<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/terms-and-conditions\">Terms &amp; Conditions<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/cookie-policy\/\">Cookie Policy<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/rossetti-privacy-policy\/\">Privacy Notice<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/customer-care\/\">Need Help?<\/a><\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row]<style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1595856682188{margin-top: -22px !important;}<\/style>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Standard service deliveries are currently free on orders above AED 100. A delivery charge will apply of AED 20 on orders less AED 100. All orders are normally dispatched within 2 working days.<\/p>\n<p>You may also wish to see our\u00a0<u>delivery terms and conditions.<\/u>[\/vc_column_text][vc_empty_space height=&#8221;200px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; disable_element=&#8221;yes&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1595844759363{border-right-width: 1px !important;background-color: #f8f8f8 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-right-color: #f2f2f2 !important;border-right-style: solid !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_column_text css_animation=&#8221;none&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p style=\"text-align: left;\"><strong>[vc_row equal_height=\"yes\" content_placement=\"top\" mobile_bg_img_hidden=\"no\" tablet_bg_img_hidden=\"no\" woodmart_parallax=\"0\" woodmart_gradient_switch=\"no\" row_reverse_mobile=\"0\" row_reverse_tablet=\"0\" woodmart_disable_overflow=\"0\"][vc_column][vc_custom_heading text=\"Customer Services\" font_container=\"tag:h3|font_size:20|text_align:left\" google_fonts=\"font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\" css=\".vc_custom_1595856682188{margin-top: -22px !important;}\"][vc_column_text text_larger=\"no\"]\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/covid-19-our-message-to-you\/\">Covid-19 Our Message to you<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/service-update\/\">Service update<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/delivery-information\/\">Delivery<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/exchanges\">Exchanges<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/warranty\/\">Warranty<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/terms-and-conditions\">Terms &amp; Conditions<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/cookie-policy\/\">Cookie Policy<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/rossetti-privacy-policy\/\">Privacy Notice<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/customer-care\/\">Need Help?<\/a><\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row]<style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1595856682188{margin-top: -22px !important;}<\/style><\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_custom_heading text=&#8221;RETURNS AND REFUNDS&#8221; font_container=&#8221;tag:h2|font_size:36px|text_align:center|color:%23000000&#8243; google_fonts=&#8221;font_family:Prata%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221;][vc_separator el_width=&#8221;80&#8243; css=&#8221;.vc_custom_1595841802716{margin-bottom: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][vc_column_text text_larger=&#8221;no&#8221;]<\/p>\n<p style=\"text-align: center;\">Your returnable items should be in a saleable condition, unused without any damage to both the product and its original packaging.<\/p>\n<p style=\"text-align: center;\">Once in receipt of the goods return, we will credit your refund amount of the purchase price less any handling charges incurred<br \/>\nwithin 7 working days.<\/p>\n<p style=\"text-align: center;\">On a rare occasion, If you have received any items that are damaged, incorrect or less than quantity as stated on your order, please contact the\u00a0<u>Customer Care team<\/u>\u00a0within 7 days from date of delivery to ensure we are able to take prompt action.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1595841611307{margin-bottom: 5vh !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657119633{padding-top: 0px !important;}&#8221;][vc_column_text text_larger=&#8221;no&#8221;]<\/p>\n<p style=\"text-align: center;\">Your returnable items should be in a saleable condition, unused without any damage to both the product and its original packaging.<\/p>\n<p style=\"text-align: center;\">Once in receipt of the goods return, we will credit your refund amount of the purchase price less any handling charges incurred within 7 working days.<\/p>\n<p style=\"text-align: center;\">On a rare occasion, If you have received any items that are damaged, incorrect or less than quantity as stated on your order, please contact the\u00a0<u>Customer Care team<\/u>\u00a0within 7 days from date of delivery to ensure we are able to take prompt action.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row mobile_bg_img_hidden=&#8221;no&#8221; 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