{"id":4325,"date":"2020-07-25T13:15:51","date_gmt":"2020-07-25T13:15:51","guid":{"rendered":"https:\/\/www.rossetticasalinghi.com\/ke?page_id=4325"},"modified":"2020-11-23T13:31:54","modified_gmt":"2020-11-23T13:31:54","slug":"exchanges","status":"publish","type":"page","link":"https:\/\/www.rossetticasalinghi.com\/ke\/exchanges\/","title":{"rendered":"Exchanges"},"content":{"rendered":"<p>[vc_row mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; css=&#8221;.vc_custom_1595850291106{margin-top: 0px !important;border-top-width: 0px !important;border-right-width: 1px !important;background-color: #f8f8f8 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;}&#8221;][vc_column_text css_animation=&#8221;none&#8221; text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1595850338869{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row equal_height=\"yes\" content_placement=\"top\" mobile_bg_img_hidden=\"no\" tablet_bg_img_hidden=\"no\" woodmart_parallax=\"0\" woodmart_gradient_switch=\"no\" row_reverse_mobile=\"0\" row_reverse_tablet=\"0\" woodmart_disable_overflow=\"0\"][vc_column][vc_custom_heading text=\"Customer Services\" font_container=\"tag:h3|font_size:20|text_align:left\" google_fonts=\"font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\" css=\".vc_custom_1595856682188{margin-top: -22px !important;}\"][vc_column_text text_larger=\"no\"]\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/covid-19-our-message-to-you\/\">Covid-19 Our Message to you<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/service-update\/\">Service update<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/delivery-information\/\">Delivery<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/exchanges\">Exchanges<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/warranty\/\">Warranty<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/terms-and-conditions\">Terms &amp; Conditions<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/cookie-policy\/\">Cookie Policy<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/rossetti-privacy-policy\/\">Privacy Notice<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/customer-care\/\">Need Help?<\/a><\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row]<style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1595856682188{margin-top: -22px !important;}<\/style>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_custom_heading text=&#8221;EXCHANGES&#8221; font_container=&#8221;tag:h2|font_size:36px|text_align:left|color:%23000000&#8243; google_fonts=&#8221;font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_separator css=&#8221;.vc_custom_1595845957246{margin-bottom: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][vc_column_text text_larger=&#8221;no&#8221;]You may exchange any of your ordered items within 14 days from the date of delivery. Exchangeable\u00a0\u00a0items should be in a saleable condition, unused without any damage to both the product and its original packaging. Please be aware we do not currently accept any returns or refunds.<\/p>\n<p>Once in receipt of the product you wish to exchange, we will give you the opportunity\u00a0to make your exchange by way of a credit note only\u00a0available in-store for purchase.<\/p>\n<p style=\"text-align: left;\">On a rare occasion, If you have received any items that are damaged, incorrect or less than quantity as stated on your order, please contact the <a href=\"https:\/\/www.rossetticasalinghi.com\/ke\/customer-care\/\"><u>Customer Care team<\/u><\/a> within 7 days from date of delivery to ensure we are able to take prompt action.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;350px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; css=&#8221;.vc_custom_1595850291106{margin-top: 0px !important;border-top-width: 0px<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/pages\/4325"}],"collection":[{"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/comments?post=4325"}],"version-history":[{"count":2,"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/pages\/4325\/revisions"}],"predecessor-version":[{"id":6338,"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/pages\/4325\/revisions\/6338"}],"wp:attachment":[{"href":"https:\/\/www.rossetticasalinghi.com\/ke\/wp-json\/wp\/v2\/media?parent=4325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}